Real-Time SAP Integration for Global Retail Company
September 13, 2025 Real-Time SAP Integration for Global Retail Company Client Overview SAP integration played a crucial role in the digital operations of a global leader in sustainable bathroom solutions. Operating across 12 countries and generating a large portion of sales via the Amazon Marketplace, the client relied on SAP S/4HANA as their backend system. However, operational gaps between their e-commerce platform and ERP system were affecting performance, efficiency, and customer satisfaction. Business Challenge Despite their digital presence, the client was facing several bottlenecks in their e-commerce workflow: Manual entry of Amazon orders into SAP Inaccurate shipment tracking data Inventory and pricing mismatches across systems Time-consuming reconciliation processes These challenges led to operational inefficiencies, delays, increased error rates, and reduced customer satisfaction—ultimately impacting revenue and scalability. Gitakshmi’s Solution To overcome these challenges, Gitakshmi Technologies implemented a real-time integration using SAP Cloud Platform Integration (CPI). This seamlessly connected Amazon Seller Central with SAP S/4HANA, enabling secure and automated data flow between systems. Solution Highlights Automated Order ManagementOrders from Amazon were captured and processed instantly within SAP, eliminating manual effort. Live Shipment TrackingReal-time updates ensured accurate delivery status, enhancing customer experience. Inventory & Price SynchronizationAutomated syncing prevented mismatches across systems, ensuring consistency. Secure Data HandlingUtilized OAuth 2.0 and encryption protocols to maintain compliance and security. SAP-standard tools such as IDoc, BAPI, and OData were used for seamless ERP connectivity. Implementation Timeline The project was successfully delivered in just 8 weeks, covering: Planning and requirement analysis Development and SAP configuration Testing and validation Final deployment and go-live support A dedicated team of SAP consultants, API developers, and QA experts ensured smooth execution throughout. Key Results Achieved 80% reduction in manual data entry 70% decrease in shipment tracking errors 50% faster order-to-cash processing 100% real-time data synchronization Conclusion Thanks to Gitakshmi’s tailored integration, the client was able to: Streamline their e-commerce operations Improve data accuracy and tracking Boost efficiency across departments Scale business operations with confidence and agility This solution not only bridged the digital gap between Amazon and SAP but also laid a foundation for data-driven growth and customer satisfaction. Corporate Presentation All Categories Artificial Intelligence CMS Events & Conferences Awards & Recognition IOT Technologies Product Engineering Implementation Serivecs SAP Services Quick Connect
